Privacy Policy

Last updated: May 11, 2026

Chaplain Joyce LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you use our website at elevateos-4.polsia.app (“the Site”).

1. Information We Collect

We collect information in the following ways:

• Intake form: When you complete our client intake form, we collect your name, email address, phone number, and information about your spiritual care needs.
• Booking form: When you schedule a session, we collect your name, email address, preferred date/time, and session type.
• Email subscription: When you subscribe to receive resources, we collect your name and email address.
• Automatic data: We collect anonymized page view data (page path, referrer, and a one-way hashed IP address) to understand how visitors use the site. No personally identifiable information is stored in this process. No cookies are set for tracking purposes.

2. How We Use Your Information

Information you provide is used solely for the following purposes:

• Appointment scheduling: To confirm, manage, and follow up on spiritual care sessions.
• Service delivery: To provide the spiritual care services you have requested.
• Communications: To send session confirmations, reminders, and requested resources (such as our free Grief Support Guide).
• Practice improvement: To understand how visitors find and use our site so we can improve our services.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Payment Information

Session payments are processed securely through Stripe. We do not store credit card numbers or payment details on our servers. Stripe’s privacy practices are governed by Stripe’s Privacy Policy.

4. Data Retention

We retain your personal information for as long as necessary to provide services and comply with applicable law:

• Intake and booking records: Retained for up to 3 years to support ongoing care relationships and legal compliance.
• Email subscribers: Retained until you unsubscribe. Each email we send includes an unsubscribe link.
• Anonymized analytics: Retained indefinitely in aggregated form. No personal data is stored in analytics records.

5. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us (see Section 7 below). We will respond within 30 days.

6. Security

We take reasonable technical measures to protect your information, including encrypted connections (HTTPS) for all data transmission. IP addresses in our analytics system are one-way hashed (SHA-256) and cannot be reversed.

7. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Chaplain Joyce LLC
San Diego, CA
Email: elevateos-4@polsia.app

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.